Property Location With a stay at Eterna Tulum in Tulum (La Veleta), you'll be a 4-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. This hotel is 3.9 mi (6.2 km) from Tulum Beach and 12 mi (19.3 km) from Xel-Há Park.

Rooms Treat yourself to a stay in one of the 25 individually decorated guestrooms, featuring heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include minibars and coffee/tea makers, and housekeeping is provided daily.

Amenities

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room. The shuttle (surcharge) will take you to the nearby beach or shopping center.

Dining Satisfy your appetite with Tex-Mex cuisine at Perpetua, a poolside restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and dine alfresco. Dining is also available at the coffee shop/cafe. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.

Business, Other Amenities

Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Hospital de Tulum - 1.2 km / 0.7 mi
Dos Aguas Park - 1.5 km / 0.9 mi
Hunab Lifestyle Center - 3.4 km / 2.1 mi
Cenote Cristal - 3.5 km / 2.2 mi
Tulum National Park - 3.6 km / 2.2 mi
Temple of Doom - 3.7 km / 2.3 mi
Cenote Calavera - 3.8 km / 2.3 mi
Cenote Escondido - 4.2 km / 2.6 mi
Casa del Cenote - 5.5 km / 3.4 mi
Temple of the Descending God - 5.5 km / 3.4 mi
Temple of the Frescoes - 5.5 km / 3.4 mi
Tulum Mayan Ruins - 5.5 km / 3.4 mi
Playa Ruinas - 5.6 km / 3.5 mi
Gran Cenote - 6.1 km / 3.8 mi
Tulum Beach - 6.2 km / 3.9 mi

The nearest major airport is Tulum Intl. Airport (TQO) - 38.7 km / 24 mi

Spoken Languages

English

Italian

Spanish

Know Before You Go:

• Clothing is optional at this property.
• Pool access available from 7:00 AM to 11:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 18 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees:

• Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
• Early check-in fee: MXN 400 (subject to availability)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes:

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MXN 2000 per accommodation, per stay
• Service fee: MXN 20 per accommodation, per night
• A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Checkin Instructions:

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, mobile payments, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Long-term renters welcome
• This property uses a grey water recycling system and eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Special Checkin Instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

Checkin Time:

3:00 PM

Checkin End Time:

anytime

Checkin Minimum Age:

18

Checkout Time:

12:00 PM

Room Facilities